1. What are the key activities of the Department?
The objective of the water supply department Kolkata Municipal Corporation (KMC) is to provide uninterrupted water supply to the residents of Kolkata. The key activities undertaken by the department are:
a. Generation: The river Hoogly is the main source of water supply for Kolkata. After drawing water from the river, KMC treats the water at Indira Gandhi Water Treatment Plant (WTP) of capacity 220 million gallons per day at Palta Water Works. Water from this water works is sent to Tallah pumping station for temporary storage and onward distribution to the City.
b. Distribution: Water supply department has divided the city into 7 zones based on hydraulic pattern and best engineering practices. The seven zones are: Central, North, South, West, Jadavpur University, SSU/GRU, and Tube Well (TW). Water is supplied through water pipe network to all over the City for ultimate utilisation by domestic as well as ICI Consumers.
c. Other Works: Water Supply Department also supplies water for shipping, supply through tankers, regular use and emergency handling of maintenance works.

2. How can I get a water supply connection for my new house?
Different steps for getting water supply connection:
a. Contact the Assistant Engineer of the local office of the Water Supply Department.
b. Collect the list of plumbers from the local ward office or you may download the same from the KMC website.
c. Select a plumber and the plumber will prepare the estimate. The user should apply in the prescribed format (Annex F) and place it before the Assistant Engineer for sanction.
d. After sanction, deposit the amount and get connection.
e. Fee includes Deposit Money, Water Charges, Connection Fees, Road Opening Fees, Road Restoration Fees etc.

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3. Where can I procure the water supply application form? Do I have to pay for it?
You can procure the application form (Annex F) from the Headquarters or download it from the internet or take a xerox copy of the form from your plumber. You would be required to pay a sum of Rs. 30 when you finally deposit the requisite fees for water connection at the headquarters.

4. What documents are required for submission along with application form?
You would be required to submit the following documents:-

• Xerox copy of building sanction plan
• Receipt of the payment of building sanction fees
• No Objection Certificate from the assessment and collection department
• Plumber “Niyog patra”

5. What size of ferrule can I apply for?
One premise is entitled to get one domestic water supply connection only.

If your premise requires more water, contact the Executive Engineer of your local Water Supply Office for water supply through Bulk Meter.

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6. Where should I deposit the application form and the required attachments?
Kindly deposit the documents at your concerned ward office. The ward office would inspect your premises, prepare an estimate of expenses and hand over the application form duly signed by the Assistant Engineer to the citizen or his agent i.e. the plumber.

7. Where should I make the payment?
You can only make the payment for the water supply connection at the KMC, head quarters, 5, S.N. Banerjee Road.

8. What would be the components of the water supply connection charges for building construction purposes?
You would be required to pay connection fees, restoration charges and road opening charges. The connection fees are calculated as per the table given in Annex B.

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9. How should I apply for conversion of water connection for building construction into water connection for domestic use?
Kindly submit application form along with a copy of the Occupancy Certificate at the ward office and pay the requisite fees at the head office based on the demand notice. In case you require the same ferrule size as was used in building construction for domestic use, then you need to pay a sum of Rs.1000 only for conversion and you are not required to take a new connection for domestic use. But, in case you require a different ferrule size you have to pay charges assuming you had requested for new connection.

10. How would the fees be calculated for new connection in case of domestic use?
Based on the ferrule size you would be required to pay connection fees. You would also be required to pay road restoration charges and road opening charges. Kindly refer Annex C for more details.

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11. How would the fees be calculated for new connection for commercial, Industrial or Institutional use?
Based on the ferrule size you would be required to pay connection fees. You would also be required to pay road restoration charges and road opening charges. Kindly refer Annex D for more details.

12. What would be the monthly charges for commercial water supply at different Ferrule sizes?
Based on the ferrule size you would be required to pay monthly charges in case you have an I.C.I. connection. Please refer Annex E for more details.

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13. What would be charges for consumption of water through bulk meter be calculated?
The current fee structure for water consumption through Bulk Meter is:
a. For domestic purpose: Rs. 5/- per kilo-litre.
b. For Industrial, Commercial and Institutional purpose: Rs. 10/- per kilo-litre

14. How can I apply for reconnection of water supply or change of pipe or change of ferrule size?
Kindly apply at the concerned ward office and pay the requisite fees.

15. Whom should I contact for a water tanker and how much would it cost me?
In order to get a water tanker in case of temporary shortage of water supply or on special occasions, kindly contact: Assistant Engineer (Mains), at H.P.L., 20C, Convent Road, Ph: 2244-5785, 2246-5845. You would be required to pay Rs. 400 for each tanker of Rs.3600 L capacity. This service is available between 7 a.m. to 6 p.m.

16. Whom should I contact for installation of new tube-wells or repair of damaged tube-wells?
Kindly contact the Executive Engineer, Tubewell, 5, S.N. Banerjee Road, Kolkata – 700 013, Phone: 2286-1100-08, Extension 2567.

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17. What are my duties as a citizen with respect to water supply? What may happen if I fail to perform my duties?
The following are the duties of citizen w.r.t water
a. All the parts of the pipelines within each premise should be protected and taken proper care of, to prevent the flow of dirty underground water. If required, you may have to install a new pipeline at your own cost with the permission of the Corporation.
b. Lids of underground and overhead reservoirs should be properly covered and the water flow should be properly maintained so that there is no damage. At least once in a week water should be emptied and bleached to prevent them from becoming the breeding place of germs and mosquitoes.
If you fail to perform your duties in either of cases then, KMC may decide to disconnect your water supply.

18. What are the expected timelines of performance of the following activities?

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19. What should I do in case of an excessive delay in the approval of water supply connection?
In the unlikely event of delay in approval kindly contact the Deputy Chief engineer, Water Supply at the KMC, Headquarters. Ph.No. 22861100-08, Extn: 2573.


20. Whom should I contact for non-supply of water or to lodge complaints for supply of unhygienic water?
For non-supply of water, kindly contact the Assistant Engineer of the concerned office at your locality. Please refer Annex A.