As a citizen of Kolkata, you often face such civic problems. And you are unaware of what to do or where to go, to tackle them. Your awareness will not only save you from further trouble but will also help us to serve you better. Take a quick look at these problems and their solutions provided by the Engineering Department of KMC.

Do's

· • Stolen covers of manholes: Immediately inform the local Ward Office/Borough Office/Control Room.

· • Choked drain of your house : Contact the area Ward Office/Borough Office. Deposit Rs. 97.00 for cleaning.

· • Drainage connection for your new house: Apply through the licensed plumbers. List of such plumbers will be available from the Borough Office. Deposit the required amount assessed by the Executive Engineer and collect the receipt from the Borough Office.

· • Carriage-way for smooth entry of cars within your premises: Submit the application form along with the plan for sanction at the Borough Office. Deposit the required fee for the same:

(1) 25% supervision fee on the total expenditure.
(2) Inspection fee Rs. 500.00 for dwelling units and Rs. 2500.00 for business houses.
(3) Observation fee for digging of roads Rs. 200.00.
(4) Notification fee Rs. 200.00.
(5) Security charges Rs. 25.00.

· • Accident due to damaged roads : Inform the local Ward Office or Borough Office/ Control Room immediately.

· • Uprooted trees : Inform the KMC Control Room.

Don'ts

· • Do not allow contaminated water on the roads.

· • Do not occupy any road/footpath to construct any structure/garden.

· • Do not urinate in any open area other than the public urinals.

· • Do not prune/cut off any tree/sapling in front of your premise without KMC's permission.

· • Do not throw wastes/garbage on KMC roads. For this contact the Borough Office.

· • Do not let your pet dog excrete on the roads.

Help us to make Kolkata, a clean, green city. As a dutiful citizen, your responsibilities, awareness and civic knowledge are necessary. The above directions will definitely show you the right way.