1.
What are the key activities of Sewerage and Drainage
Department?
The key activities of the department are:
- Draining of waste water from the city of Kolkata.
- Operation & maintenance of different drainage
pumping stations.
- Cleaning & maintenance of underground sewers,
open and covered drains.
- To remove water logging & cleaning choked
sewers with the help of pumps and mechanical sewer
cleansing machines.
- To accord sanction of premises house drainage
plan and its connection to city sewerage through
Engineering Department of different Borough offices.
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2.
How should I apply to get approval for construction
of internal sewerage system?
Following are the steps to be taken by citizens
in order to get approval for construction of internal
sewerage system:
- Contact the Engineering dept. of your concerned
borough office
- Collect the list of plumbers from the local
Borough office
- Select a plumber from the list. The plumber
would assist you in getting the approval.
3.
Which documents do I need to submit in order to
get the approval for construction of internal sewerage
system?
The plumber would assist you in this regard. You
should attach the following documents along with
the application for construction of internal sewerage
system:
- Plumber “Niyog Patra” or Letter
of Engagement
- Copy of Building Sanctioned Plan along with
the Original copy for verification purpose
- Layout of the proposed internal house drainage
plan showing the proposed connection with KMC sewers.
- Xerox copy of the enlistment Certificate of
Plumber
Copy of certified documents showing the deposition
of drainage development charges. (If required)
4. Where should I submit
the application?
You are requested to submit the application along
with the above mentioned documents to the concerned
Borough Office of your area.
5.
What do you mean by internal drainage system and
external drainage system?
Internal drainage system means the underground
sewers or drainage lines within the premises upto
the master tap showing its connection with the sewer
carrying soil lines, rainwater and kitchen waste
water connections.
External drainage system means the sewers or drainage
lines connecting the house master tap to the nearest
KMC underground sewers or drainage system.
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6. Do
I need to get approval for the development of
the external drainage system? If yes, which documents
do I need to submit?
Yes, you need to get approval from KMC, by giving
a written letter stating that the internal drainage
system has been constructed as per the drawings submitted.
You also need to attach a copy of the Occupancy Certificate
received from the building Dept. of KMC.
7.
When can the construction of the external drainage
system begin?
After receiving your application for the development
of external drainage connection, KMC would undertake
a field visit of your premise and then ask you to deposit
supervision charges and restoration expenses. After
depositing the money as specified by KMC, you as the
premises owner can start construction of external drainage
connection.
8. How are the supervision
charges and restoration expenses calculated?
KMC would prepare a cost estimate on the basis of KMC
schedule of charges of the cost involved for construction
of such external drainage system and an estimate of
the restoration expenses of roads. You would be required
to pay 25% of the total cost estimate as stipulated
and also the total cost of restoration.
9. In case the external
drainage system is damaged who is responsible?
In case of damage of the external system the citizen
would be responsible and would be required to appoint
enlisted plumbers and get the work done in conformity
with KMC’s rules. He also needs to apply to Executive
Engineer of your concerned Borough and pay the supervision
charges and restoration expenses.
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10.
Then, why did KMC charge development fees for sewer
lines while sanctioning of building plan?
Drainage development fee is a one time payment,
being charged at the time of sanction of proposed
building or addition or alteration to the existing
building. This fee is being charged to take care
of the house drainage load of the proposed building
at the premise to be disposed through the KMC sewerage
and drainage system.
11.
Who is required to pay charges for sewerage and
drainage service?
Business establishments (Institutional, Commercial
and Industrial Consumers) who enjoy the filtered
water supply or tubewell water supply for their business
use are required to pay the sewerage and drainage
service charges.
12.
If I own a shop/business establishment, how would
I be charged?
In case you enjoy separate filtered water supply
or tube-well water supply source in I.C.I. category
you need to pay such drainage service charges as
per specified rates of KMC. In case you enjoy a separate
I.C.I. connection account then, such charges will
be collected by the sewerage and drainage dept.
In case you do not enjoy any separate water supply
source, but enjoy water supply facility from a domestic
water supply source at the premises, the Sewerage
and Drainage service charges will be charged by the
License Department as per the specified rates of
KMC.
13.
How often will I be billed?
The sewerage and drainage department issues bills
on the account holders annually in the month of April
to May for the concerned year.
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14.
Where can I deposit my Drainage Bill?
You can deposit your sewerage and drainage bill
at the cash counter of sewerage and Drainage Department,
KMC, 2 nd floor at 5, S.N. Banerjee Road, Kolkata-13.
15.
What happens if I am late in my payment?
Late payment will incite interest and penalty charges
and may lead to disconnection of water supply facility.
We advise you to pay your bills in time.
16.
What action should I take in case I have not received
the Drainage bill on time?
Though much unlikely, in such cases, you should
contact the Deputy Chief Engineer of the Drainage
Department at 5, S.N. Banerjee Road, Kolkata-13 for
issue of a duplicate bill. Non receipt of Drainage
Bill may not be a valid reason for non payment of
Drainage charges.
17.
What should I do, if I notice missing/damaged manhole
or gully pit covers?
- Please inform the nearest ward office or Borough
office of your concerned area. You can inform KMC
headquarters on its toll free help line (1600 33
3375) or KMC Control Room: Tel. Ph. Nos. 2286-1212/2286-1313/2286/1414.
- As a preventive measure you may also put a danger
sign or some prominent object on the same or a
stick protruding out of the manhole.
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18.
What should I do if I notice choked sewers/ gully
pits/ house drainage?
Please contact your local ward office or the concerned
Borough office of your area. You may also contact the
KMC Control Room or call at the toll free helpline.
19. I have seen that
some people always dump the garbage/rubbish in the Nikashi /gully
pits. Is that allowed?
No, this is strictly forbidden. Please help us
keep the city free from water logging. If you notice
such an occurrence, please inform the nearest ward
office or borough office or call at the toll free
helpline immediately.
20.
What should I do if I notice someone laying the
house drainage system by destroying KMC Road without
any permission or with permission?
The roads of KMC belong to its citizens.
The damaged road will affect everyone using it. KMC
would really appreciate if you can inform the nearest
KMC ward office & KMC Control Room. You can also
inform KMC on its toll free help line.
21. What
should I do if I notice water logging in my area?
Please inform the KMC Control Room
or Local ward office or Drainage Department at KMC
Head Office.
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22. What
are the approximate durations for completion
of various activities of the department?
| Sl.No. |
Activities |
Where |
Timelines |
Output |
| 1 |
Process application form for
Internal drainage system |
Borough Office |
7 days* |
Sanction Letter incl. approved
plan to plumber for construction of internal
system . |
| 2 |
Estimation of charges for
external drainage system |
Borough Office |
15 days** |
Estimated charges to be paid |
| 3 |
Process the charges and give
approval |
Borough Office |
3 days |
Approval letter to plumber
for construction. |
| 4 |
Handling of grievances |
Borough Exec. Eng. |
Depends |
Redressal |
| 5. |
Complaints lodged on chokages |
Ward Office |
Every working day between 7 AM – 2
PM. |
Redressal |
|
* In case all documents are submitted as specified
by KMC.
** In cases when clearance from the borough
committee is not required.
23. What
should I do if my grievance is not redressed within
the duration mentioned above?
In the unlikely event of such an occurrence, please
contact the Deputy Chief Engineer, Sewerage and Drainage
dept. at the KMC Head Office.
24.
What are the contact details of Sub-depts. of
the Sewerage and drainage Department?
List of Sub-departments along with
contact details.
| Sl.No. |
Sub Department |
Address |
Contact
Person |
Telephone
No. |
| 1 |
Customer complaint Cell |
Local Ward Office or Br.
Executive Engineer’s office |
|
|
| 2 |
Drainage Tax Billing Cell & Receiving
office. |
Drainage Department, 5,
S.N. Banerjee Road, Kolkata-13. |
Sri A. Roy (Dy.Ch.Enggr.) |
2286-1035 |
| 3 |
Mech. Sewer Cleansing Department |
6/1, Palmer Bazar Road,
Kol-15. |
Sri.
A. Kundu (Ex. Engineer.) |
2329-1877 |
| 4 |
Palmer Bridge Drainage Pumping
Station. |
-do- |
S. Mukherjee
(Ex. Engineer) |
2251-2402 |
| 5. |
Ballygunge Drainage Pumping Station |
25, Tiljala Road, Kolkata. |
Sukumar Dutta (Ex. Engineer) |
2344-9042 |
| 6. |
Dhapa Lock Drainage Pumping Station |
Jn. of E M Bye Pass & Canal South
Road. |
Shankar Bose (Ex. Engineer) |
2323-5536 |
| 7. |
Maniktala Drainage Pumping Station |
64, Raja Dinendra Street, Kolkata – 6. |
Ananda Bose (Ex. Engineer) |
2350-1166 |
| 8. |
Mominpur Drainage Pumping Station |
9, Mominpur Road, Kolkata-23. |
Amarendra Sahoo |
2449-6630 |
| 9. |
Jodhpur Park Drainage Pumping Station |
1C, Gariahat Road (South) Kolkata-68. |
Puspen Chatterjee |
2483-8457 |
| 10. |
Chetla Lock Drainage Pumping Station. |
P-125, Chetla Road, Kolkata-53. |
Mr. Pradip Das |
2400-6243 |
| 11. |
Kalighat Drainage Pumping Station |
17, Judges Court Road, Kolkata-27. |
|
2439-8857 |
|
|
