1. What are the key activities of the department?
Physical improvement / augmentation of the municipal services in the slum areas under the different GoI & GoWB schemes
Basic Minimum Services Programme;
National Slum Development Programme;
Tenth Finance Commission Schemes
b. Monitoring & maintenance of municipal services to the slum areas under different GoI / GoWB & KMC schemes
c. Implementation and co-ordination of programme / schemes of GOI & GoWB
The Old Age Pension scheme
Maternity Benefit Scheme
Family Benefit Scheme
d. Implementation of the Entrepreneurship development by providing Loan/Grant scheme for the entrepreneurs under:
SJSRY Programme
Cottage and Small Scale Industries (CSSI), GoWB scheme
Self Employment Scheme for Registered Unemployment (SESRU) Programme
e. Carry out survey under the KMC area on Demographic, socio-economic & and level of services provided

2. What are the different types of slum infrastructure development works undertaken?
The role of the Bustee Cell is to facilitate:
a. supply of adequate drinking water by arranging for community tube-wells and community water taps.
b. improvement of the sewerage & drainage system of the Bustees including conversion of kuchha surface drain into under-ground pipe sewerage.
c. improvement of existing passage as well as construction of new passage including conversion of kuchha passage into pucca road.
d. construction of new community latrines and repairing of existing community latrine.
e. illumination of slum lanes, by-lanes and passages by providing streetlight, mini pole etc.

3. Whom should I contact for the above types of work?
You may contact the following:
Local Ward officer or
Concerned Borough Executive Engineer or
Bustee Director-General

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4. How should I apply to avail the above civic-infrastructure facilities?
You can avail of the facilities by:
submitting a written complaint to local ward officer or by
entering your complaint in the local ward office complaint register

5. When will action be taken on my complaint?
Within a period of 7 days an inspection would be carried out with respect to the complaint.

6. Whom should I contact with respect to the following problems and by what time-frame can I expect that action is taken?

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7. What is the Swarna Jayanthi Shahari Rozgar Yojana (SJSRY) Scheme?
The Swarna Jayanthi Shahari Rozgar Yojana (SJSRY) is an Urban Poverty Alleviation Programme (UPAP) of the Government of India.

8. What are the benefits available under this scheme?
a. Assistance to individuals for setting up gainful self employment ventures
b. Assistance to groups of urban women for setting up gainful employment
c. Training to beneficiaries for upgradation and acquisition of vocational and entrepreneurial skills

9. How would the assistance or training be made available to me?
Assistance would be made available only on formation of groups. The Swarna Jayanti Shahari Rozgar Yojana has the following group based structure:
a. Formation of Neighborhood Groups by 10-40 BPL families.
b. Formation of Neighborhood Committees by 8 -15 Neighborhood groups.
c. Formation of Community Development Society (CDS) by 8-15 Neighborhood Committees.

10. Where can I get the application form for formation of such groups and committees under the SJSRY scheme?
You can collect the application form from Dy. Director (S.S.E.P) B.S. & S.S.E.P. Cell, located at the Head Office of KMC, Hogg Buildings (3 rd Floor), 1, Hogg Street, Kolkata -87. Phone No.: 22861000 (Extn: 2475)

11. Who can apply for being a member of such groups?
a. Below Poverty Line individuals and/or
b. People with educational qualification less than Class IX, can apply.
Please note that women would be given priority. At least 30% of the beneficiaries under these schemes shall be women.

12. How do you define ‘Below Poverty Line’?
Families earning less than Rs. 313.12 per month per head are treated as ‘Below poverty line’

13. If I need more information whom should I meet?
Kindly meet Dy. Director (S.S.E.P) B.S. & S.S.E.P. Cell, located at the Head Office of KMC, Hogg Buildings (3 rd Floor), 1, Hogg Street, Kolkata -87. Phone No.: 22861000 (Extn: 2475).